Privacy Policy
Last updated: July 2026
Your privacy matters to us. This policy explains how we handle the information you share when planning a trip with Buffalo Explore Travel.
Who we are
Buffalo Explore Travel is a Vietnam-based tour operator. This policy explains what personal information we collect when you contact us or use our website, how we use it, and the choices you have.
Information we collect
When you submit an enquiry or contact form, we collect the details you provide — typically your name, email address, phone number, country, and your trip preferences (destinations, interests, dates, party size). We may also collect basic, non-identifying analytics about how our website is used.
How we use your information
We use your information solely to respond to your enquiry, design and quote your trip, and communicate with you about your travel arrangements. We do not sell your personal data to anyone.
Sharing your information
To arrange your trip we may share necessary details with the local hotels, guides, and transport providers who deliver your itinerary. We share only what is required to provide the service you have requested.
Data retention
We keep your enquiry and booking information for as long as needed to serve you and to meet our legal and accounting obligations, after which it is deleted or anonymised.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you at any time. To make a request, simply email us and we will respond promptly.
Cookies
Our website uses only the minimal cookies needed for it to function; we do not currently use advertising or cross-site tracking cookies. If this changes, we will update this policy.
Contact us
For any privacy question or request, email [email protected].
This is a general template provided for launch. Please have it reviewed against your final business details and local regulations before relying on it.